ConCRG — Making Software Sentient
ConCRG (Contextual Resource Graph) is an AI-powered product intelligence layer that embeds directly into any web application. It learns your product autonomously and transforms it into a self-explanatory experience — eliminating help docs, reducing support tickets, and accelerating user adoption.
"To make software sentient and self-explanatory, eliminating the need for help docs and support tickets."
The Problem
Enterprise software users face a predictable pattern:
- 80% of built features are never used — users stick to what they already know
- Up to 2 hours/day are wasted searching for answers
- $25–35 per ticket for basic "how-to" questions
- Help documentation goes stale after every release
- Users skip through traditional onboarding tours
Past failures with in-app help have trained users to stop looking. A resourceful operations coordinator shouldn't need to leave the app, open a knowledge base, and hunt through stale docs just to do her job.
The Solution
ConCRG is an AI concierge that lives inside your application. It:
- Learns your app automatically — through DOM probing, code analysis, docs crawling, and conversation
- Builds a knowledge graph — a structured map of every page, workflow, role, and relationship in your product
- Answers questions in context — right when the user needs help, without leaving the app
- Guides through workflows — step-by-step, with no consequences for mistakes
- Adapts to each user — based on their journey stage, current page, and past interactions
The S-FLPR Framework
ConCRG organizes user assistance around five modes that mirror the natural journey of learning any software:
| Mode | Trigger | Example |
|---|---|---|
| SENSE | Detects frustration signals proactively | User rage-clicks on a button — CRG offers help |
| FIND | "Where is it?" | "Where can I create an invoice?" → navigates there |
| LEARN | "What does it do?" | "How does the pipeline work?" → explains with context |
| PRACTICE | "How do I use it?" | "Walk me through creating a deal" → guided, safe |
| REMEMBER | "I've done this before" | "How did I export last time?" → recalls past session |
How It's Different
| Competitor | Approach | ConCRG Difference |
|---|---|---|
| WalkMe / Whatfix | Pre-built linear tours | Context-aware, no content authoring required |
| Pendo | Analytics-driven guidance | Semantic understanding via Graph RAG |
| Intercom Fin | Chat support widget | Embedded in workflow, not a separate channel |
ConCRG's core differentiator is its knowledge graph — the app understands itself structurally and semantically, so no human needs to write or maintain help content.
Next Steps
- Quick Start → — Add ConCRG to your React app in 5 minutes
- S-FLPR Framework → — Understand the five modes in depth
- Architecture → — See how all the pieces fit together