FIND Mode
"Where is it?"
FIND is the entry point for most user assistance needs. When a user is stuck and can't locate a feature, FIND navigates them directly there — no searching through menus, no reading help docs.
How It Works
- User opens the ConCRG command bar and types a question
- ConCRG classifies the intent as a navigational query
- It searches the knowledge graph for the matching page or feature
- It presents a response card with the location and a "Go there" button
- Clicking "Go there" uses the ghost layer to highlight the path and navigate
Example Interactions
| User Input | ConCRG Response |
|---|---|
| "Where do I create an invoice?" | Navigates to /billing/invoices/new, highlights the "New Invoice" button |
| "Where are my active deals?" | Navigates to /pipeline, filters to "Active" status |
| "How do I invite a team member?" | Navigates to /settings/team, highlights "Invite" button |
| "Where's the export option for contacts?" | Navigates to /contacts, highlights the "Export" menu item |
FIND as a Gateway
Every FIND response includes escalation paths to the next stage of the user's journey. Finding something is just the beginning:
"Invoices is in Billing › Invoices."
[Go there] [How does it work? →] [Show me how to create one →]
LEARN escalation PRACTICE escalation
This connects the modes without the user needing to think about modes — they just follow the natural path.
Ghost Layer Navigation
When a user clicks "Go there," ConCRG uses its ghost layer to guide navigation:
- Highlights the relevant menu item or button with a subtle overlay
- Animates the navigation path step by step
- Stays out of the way once the user arrives
The ghost layer uses the host app's own elements — it doesn't add new UI or cover content.
FIND vs. REMEMBER
If the user has visited a page before, ConCRG blends FIND with REMEMBER:
- First visit: "Invoices is in Billing › Invoices." + Go there
- Returning visit: "You were last in Billing on March 15." + Go there + what they did
This makes FIND smarter over time without the user noticing any change.
Configuration
FIND works out of the box with no extra configuration. Accuracy improves with more training sources — Probe maps the navigation, Code adds route details, Docs provides feature context.