LEARN Mode
"What does it do?"
Once users find a feature, they need to understand it. LEARN explains how features work — at whatever depth the user needs, grounded in knowledge from your actual application.
Three Levels of LEARN
Not every question needs a chat window. ConCRG matches the response format to the complexity of the question:
| Level | Example Question | Response Format |
|---|---|---|
| Quick explain | "What is a pipeline stage?" | Single paragraph inline card |
| Conceptual | "How does the renewals workflow work?" | Expanded card, possibly with structured steps |
| Deep understanding | "What's the relationship between deals, contacts, and invoices?" | Multi-turn conversation |
Progressive Disclosure
LEARN starts with a self-contained card response. A "Ask a follow-up" input appears at the bottom. If the user engages, the card transitions smoothly into a conversation view. Depth is available — it's never forced.
Example Interactions
| User Input | ConCRG Response |
|---|---|
| "What is a contact?" | Quick explanation of the Contact data model, its key fields |
| "How does deal scoring work?" | Explains the scoring algorithm and what factors affect it |
| "Walk me through how approvals work end-to-end" | Full flow: who initiates, what triggers approval, who approves, outcomes |
| "What's the difference between a lead and a contact?" | Comparison of both, when to use each |
What LEARN Knows
LEARN responses are grounded in the knowledge graph — not in the LLM's training data. This means:
- Explanations use your actual field names, not generic CRM terminology
- Role-based visibility is respected (users only see what they can access)
- Workflows described are the actual workflows in your app, not generic examples
- Terminology matches your product's naming conventions
LEARN in the Journey
LEARN naturally follows FIND. The escalation is built into every FIND response:
"Invoices is in Billing › Invoices."
[Go there] [How does it work? →] [Show me how to create one →]
↑ LEARN
After LEARN, the natural next step is PRACTICE. ConCRG offers it:
"The invoice workflow has 4 steps: select contact, add line items,
set payment terms, and send. Would you like to practice it?"
[Yes, walk me through it →]
↑ PRACTICE
Renamed from TEACH
LEARN was originally called TEACH. It was renamed after user testing found that "TEACH" created confusion about direction — users weren't sure whether they were teaching the system or being taught. "LEARN" is unambiguous.