REMEMBER Mode
"I've done this before."
REMEMBER helps returning users reconnect with features they've already learned. Rather than starting the FIND → LEARN → PRACTICE journey again, ConCRG recalls their past interactions and brings them back up to speed quickly.
How It Works
ConCRG tracks a user's journey through the app per feature:
Feature Journey States:
discovered → learned → practiced → mastered
When a user asks about something they've already encountered, ConCRG responds with memory context:
- "You were last in Billing on March 15" — temporal anchor
- "You've used the invoice workflow 3 times" — familiarity signal
- "Last time you exported contacts using the CSV option" — specific recall
This surfaces the right information faster than re-reading an explanation they've already internalized.
Example Interactions
| User Input + Context | ConCRG Response |
|---|---|
| "Where is billing?" (visited before) | "You were last in Billing on March 15. Go there?" |
| "How do I export contacts?" (done before) | "You last exported contacts as CSV on April 2. Here are the steps again." |
| "How does invoicing work?" (already practiced) | "You've created 3 invoices. Here's a quick refresher on the key steps." |
REMEMBER is Not a Separate Mode (Technically)
REMEMBER isn't a distinct UI — it's a modifier that enriches FIND and LEARN responses when journey history exists. The user never selects "REMEMBER mode." They just ask naturally, and ConCRG blends recall into its response.
Design Considerations
User testing found that "REMEMBER" created confusion with task reminders. This mode is being redesigned — potential directions:
- "My History" — emphasis on timeline and past activity
- "Shortcuts" — emphasis on speed for experienced users
The underlying behaviour (journey tracking + contextual recall) stays the same regardless of naming.
Privacy
User journey data is stored locally on your infrastructure and is never sent to third parties. It can be deleted on request.