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REMEMBER Mode

"I've done this before."

REMEMBER helps returning users reconnect with features they've already learned. Rather than starting the FIND → LEARN → PRACTICE journey again, ConCRG recalls their past interactions and brings them back up to speed quickly.

How It Works​

ConCRG tracks each user's familiarity with every feature over time:

Journey Stages

When a user asks about something they've already encountered, ConCRG responds with memory context:

  • "You were last in Billing on March 15" — temporal anchor
  • "You've used the invoice workflow 3 times" — familiarity signal
  • "Last time you exported contacts using the CSV option" — specific recall

This surfaces the right information faster than re-reading an explanation they've already internalized.

Example Interactions​

User Input + ContextConCRG Response
"Where is billing?" (visited before)"You were last in Billing on March 15. Go there?"
"How do I export contacts?" (done before)"You last exported contacts as CSV on April 2. Here are the steps again."
"How does invoicing work?" (already practiced)"You've created 3 invoices. Here's a quick refresher on the key steps."

REMEMBER is Not a Separate Mode​

REMEMBER isn't a distinct UI — it's a modifier that enriches FIND and LEARN responses when history exists. The user never selects "REMEMBER mode." They just ask naturally, and ConCRG blends recall into its response.

Design Considerations​

User testing found that "REMEMBER" created confusion with task reminders. This mode is being redesigned — potential directions:

  • "My History" — emphasis on timeline and past activity
  • "Shortcuts" — emphasis on speed for experienced users

The underlying behaviour stays the same regardless of naming.

Privacy​

User history is stored locally on your infrastructure and is never sent to third parties. It can be deleted on request.