Practice as Assessment
PRACTICE mode doubles as proficiency testing and compliance reporting.
This is a future capability — the architecture keeps it open. It's documented here because it shapes how the PRACTICE infrastructure is designed today.
The Insight
PRACTICE currently means "guide me through a workflow." The same infrastructure can flip to assessment mode: guide removed, scoring added.
PRACTICE (learning) → PRACTICE (testing) → PRACTICE (certification)
"Show me how" "Can you do it?" "Prove you can do it"
ConCRG already knows every step of every workflow. It already guides users through them. Removing the guidance and scoring the outcome is a small UX change but a massive value expansion.
Who It's For
Product teams: "35 out of 50 users completed the settlement workflow correctly. 15 struggled at step 3."
Instead of A/B tests and session recordings, teams get direct workflow proficiency data.
Compliance officers: Proof that employees have been trained on critical workflows. A complete audit trail — who practiced, when, how many attempts, accuracy score.
For brokerage workflows, for example:
- Traders practice bond settlement guided
- Then attempt it unguided
- Dashboard shows proficiency per trader per workflow
- Compliance officer has defensible records
The Progression
| Phase | User Experience | CRG's Role |
|---|---|---|
| Guided practice | "Walk me through this" | Leads every step with highlights and explanations |
| Supervised exploration | "Let me try" | Watches silently, intervenes only if stuck |
| Unguided assessment | "Show me you can do it" | Watches and scores, no guidance offered |
| Certification | "Prove competency" | Records outcome, timestamp, accuracy to audit log |
Design Implications
For this to work, the PRACTICE infrastructure must:
- Track sessions — session ID, timestamps, steps completed, accuracy, time per step
- Support guided and unguided modes — same UX, different tooltip visibility
- Store proficiency data —
User X, Workflow Y, attempts, accuracy, last_completed - Expose a dashboard — "Team Proficiency" view (future Portal feature)
These requirements should inform current PRACTICE implementation decisions, even before the assessment feature ships.
Status
Documented. Not building now. Architecture keeps this open.
When to revisit: After PRACTICE guided walkthroughs are stable and in production use, with real usage data showing which workflows are practiced most frequently.