Practice as Assessment
PRACTICE mode doubles as proficiency testing and compliance reporting.
This is a future capability — the architecture keeps it open. It's documented here because it shapes how the PRACTICE infrastructure is designed today.
The Insight
PRACTICE currently means "guide me through a workflow." The same infrastructure can flip to assessment mode: guidance removed, outcome scored.
ConCRG already knows every step of every workflow. It already guides users through them. Removing the guidance and scoring the outcome is a small UX change with a significant expansion in value.
Who It's For
Product teams: "35 out of 50 users completed the settlement workflow correctly. 15 struggled at step 3."
Instead of A/B tests and session recordings, teams get direct workflow proficiency data.
Compliance officers: Proof that employees have been trained on critical workflows — who completed what, when, and how accurately.
For brokerage workflows, for example:
- Traders practice bond settlement with guidance
- Then attempt it unguided
- Dashboard shows proficiency per trader per workflow
- Compliance officer has defensible records
The Progression
| Phase | User Experience | ConCRG's Role |
|---|---|---|
| Guided practice | "Walk me through this" | Leads every step with highlights and explanations |
| Supervised exploration | "Let me try" | Watches silently, intervenes only if stuck |
| Unguided assessment | "Show me you can do it" | Watches and scores, no guidance offered |
| Certification | "Prove competency" | Records outcome and accuracy |
Status
Documented. Not building now. Architecture keeps this open.
When to revisit: After PRACTICE guided walkthroughs are stable and in production use, with real usage data showing which workflows are practiced most frequently.